A recent influx of Reddit comments has highlighted a string of poor customer service experiences with tech support. Although I usually avoid Reddit and its community of habitual complainers, I decided to browse through a few posts for research purposes, given my industry background. Some complaints were so bizarre—like the woman who claimed a technician took a bathroom break in her attic—that they seemed almost unbelievable. However, other, more common issues resonated with my own experiences, and to be honest, they were incredibly frustrating.
When you're dealing with a tech emergency—whether it's a broken printer, hardware malfunctions, Internet connectivity issues, login troubles, or similar problems—poor tech support only exacerbates the frustration. This not only hampers employee productivity but also irritates customers who expect a seamless experience when interacting with your organization.
Such ongoing issues can lead to losing both customers and top-performing employees to competitors who don't face these same daily challenges. While it might initially seem dramatic to suggest that a few unresolved "tech issues" could cause such disruption, the persistence of these problems without resolution breeds resentment. Eventually, this drives people to seek out organizations that can offer a more headache-free environment.
So, how can you preemptively address these issues? Start by polling your employees. Ask questions that will help you evaluate your current IT company's performance and determine if they're meeting your team's needs efficiently. Consider questions like:
1. Do you experience any recurring technical problems that haven't been fully resolved? If so, what are they?
2. How would you rate the response time of the IT support team when you encounter a technical issue?
3. Have you found the IT support team to be knowledgeable and helpful in resolving your issues?
4. Do you feel that the IT company communicates effectively and keeps you informed about the status of your requests?
5. How would you describe your overall satisfaction with the support provided by our IT company?
These questions take only a few minutes to answer but can provide valuable insights into whether your current IT team is effectively handling issues or if there are underlying problems within your organization that need addressing.
If you're interested in experiencing what good IT support looks like, we offer a FREE consultation for your organization.
During this consultation, we can:
- Diagnose any computer network problems you're experiencing.
- Check your network's security against hacker attacks and viruses.
- Scan and review for spyware.
- Verify that your network backup system is functioning correctly.
- Diagnose slow or unstable PCs.
- Conduct our proprietary 57-point IT Systems Security and Performance Assessment.
- Discuss any projects or upgrades you're considering, or even provide a second opinion on a quote you've received.
Take advantage of this opportunity to ensure your IT support is up to par and your organization is running smoothly.
To get started, give our team a call at 702-970-3472 or click here to book yours now.